Working together to design better patient experiences

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Led by Dr Juan Sanin, partnered with staff from Austin Health and Olivia Newton-John Cancer and Wellness Centre.

 

‘Healthcare Co-Design’ is an inclusive approach to the design of healthcare experiences based on the collaboration of healthcare practitioners, patients and designers. This approach aims to create new and improve existent products and services by introducing a patient-centred perspective into the health care system.
In this studio, you will work within an industry based research project aimed at improving the patient experience of two healthcare providers: Austin Health and Olivia Newton-John Cancer and Wellness Centre (ONJ).
You will collaborate with medical staff, patients, carers and academics to co-design healthcare products and services.
During the semester, you will be introduced to co-design methods based on making (e.g. cultural probes, generative toolkits, prototyping) and playing (e.g. Lego Serious Play), and will learn how to implement these methods in a healthcare context. In the first part of the semester, we will use co-design methods to research the patient experience of clinical and non-clinical services delivered by Austin and ONJ. In the second part, you will use results of this research to develop design propositions for improving this experience through patient-centred products and services.
This Design Studio will give you skills for practicing co-design in the healthcare industry through an immersive learning and teaching experience.